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Privacy & Cookies Policy and Notices

Please read this policy carefully before using this website.

WONDR is committed to respecting the privacy of users of our website www.mywondr.co (the Site) and will overtime continue to look for new ways of explaining how we process your data (in addition to this notice).

The following notice explains our policy regarding the personal information we collect from you in connection with your use of our Site. References to we, our or us in this privacy policy are to Project Bear Limited, trading as WONDR (WONDR). Please do not continue to use the Site or any services we offer via the Site if you do not agree with us using your personal information in the ways set out below.

We are registered in England and Wales under company number 09239223 and our registered office is at iCentrum, Innovation Birmingham Campus, Holt Street, Birmingham, West Midlands, England, B7 4BB. We are registered with the Information Commissioner as a data controller under registration number ZA205591.

We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we not required to do so (due to our current organisational size), but our Data Protection Compliance Manager has overall responsibility for data protection compliance in our organisation. If you have any questions at all, please see the "Contact" section at the end of this privacy policy to talk to us.

1. Information About WONDR

1.1 When you use the Site, in particular if you have an online account with us, you may provide us with personal information required to administer your account (personal information) - please refer to section 2.2.1. to see the what data is used. We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the Data Protection Act 1998 and (once applicable) the General Data Protection Regulation.

1.2 Once you have created a user account and start to interact with the site, we will record data about you for all the purposes outlined in section 2.2. It is entirely your decision as to whether you provide more information to us and you should only provide this information if you are comfortable with us storing it and using it to provide services, content and information to you as described in this privacy notice.

1.3 You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 14. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.

2. How we use the information we collect

2.1 All of our information will remain confidential and anonymous. No personal information will be traded, sold or provided to third party organisations/companies without your explicit permission except to the extent required to provide our services on the Site.

2.2 Our Data Processing Explained:

Ref
Purpose
Personal Information Used
Lawful Basis
2.2.1

To administer any account(s) you have with us and managing our relationship with you. Including sending you important updates such as Terms and Conditions or Privacy Policy or improvements to the service

All contact and account details including:

  • Unique User ID
  • Your Name
  • Email Address
  • IP Address

For the purpose of performance of our contract with you this is necessary to:

  • Manage and administer your account in line with the Terms you agree to
  • Verify your identity
  • Contact you for important non-marketing updates which may impact our contract with you
  • To block you if you break our terms
2.2.2

To send you marketing or newsletters, to contact the winners of our competitions and to help us plan other promotional activity

Contact information such as:

  • Your name
  • Email Address

If you have consented to email marketing:

  • Use this to send you marketing, newsletters or let you know about any competitions you can enter.
2.2.3

To monitor basic demographic information about our users

Existing Demographics that we collect, which are not displayed publicly are:

  • DOB
  • Gender

We have a legitimate business interest to:

  • Understand demographics of the audience we are offering a service to
  • Understand the age of our userbase to implement safeguarding features overtime for those under 16
2.2.4

To allow you to have a publicly facing profile

Existing data that we store when you provide us with it is:

  • Name
  • Profile picture
  • Cover photo
  • Location (City/Country)
  • Bio/About yourself
  • Interests/Skills
  • Linked profiles

For the purpose of performance of our contract with you this is necessary to:

  • Allow you to update their profile
  • Create their identity when displaying themselves publicly to help communicate with others
2.2.5

To allow you to have continuity in the value our core platform features provide in the way you would expect

We store data about:

  • Bookmarks and projects that you create
  • Notes that you save
  • Private Messages that you send
  • Posts that you make publically

For the purpose of performance of our contract with you this is necessary to:

  • Enabling continuity of your user experience
  • Inputs that you makes can be retrieved and displayed to you when you log in over various session. I.e. being able to view the text of a note that you’ve typed.
2.2.6

Tailor your experience as you use features around the topics you’re interested in

We use data around:

  • Interests/skills
  • Search terms that you make
  • Tags your bookmarks, projects and profile have
  • Your interactions with content on the site

For the purpose of performance of our contract with you this is necessary to:

  • Present you with suggested content, people or discussions that we believe you might find useful or interesting within the Site
2.2.7

To answer your queries or complaints

Contact details and data required for support queries:

  • Live Chat Messages
  • Unique User ID
  • Name
  • Email Address
  • Emails you send to us
  • Last Logged in

We have a legitimate interest to:

  • Provide complaint or query handling services to you in case there are any issues with your account or experience
  • Capture this data to help us administer this process with you effectively
2.2.8

To ensure the data you store is secured behind a logged in session

We store data about:

  • Authentication (to detect you are logged in)
  • Logged in devices

It is necessary in order to protect your vital interests:

  • Store this information so that your account is protected and logged in securely
  • You can log out of all devices remotely
2.2.9

To make ongoing improvements and ensure the performance of the platform is maintained

We store anonymous and aggregated session tracking data such as:

  • Unique User ID
  • Site behaviour and clicks
  • Survey results
  • Screen recording (with all input fields obscured to maintain privacy)

For the purpose of performance of our contract with you this is necessary to:

  • Ensure the platform performs to the highest standard
  • Monitoring aggregated user behaviour helps us spot issues and improvements to the site to deliver a better service
  • Using an anonymous user ID also lets us track usage patterns on WONDR without knowing your personal identity
2.2.10

Deliver relevant advertising to you;

We will use anonymised and aggregated user information around:

  • Your interests
  • Collection names and tags

We have a legitimate interest to:

  • Deliver advertisements to you so that we can generate revenue and continue to deliver the WONDR service to you.

2.3 Special Data Catagories

Please note that we don’t actively process any special categories of data such as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs. However, given the nature of the site, you may choose to discuss or disclose this data as part of your experience on WONDR. Please be aware it is your choice to disclose this information and should you do so, it will be processed and stored in line with points 2.2.5 and 2.2.6.

2.4 Consent - Direct Marketing

2.4.1 You can ask us not to contact you with information regarding our products and services or those of third parties, or share your information with third parties’ either at the point such information is collected on the Site (by checking or unchecking the relevant box as directed) or, if you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contact details in paragraph 14 of this Policy.

2.4.2 Where you have given us your consent to use your personal information in a particular manner (for Direct Marketing), you have the right to withdraw this consent at any time, which you may do by contacting us as described in the "Contact" section below.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide certain member benefits to you

3. Providing your information to other users

3.1 Where you submit content to our Site, for example where you make comments, notes, posts or make "collections" public, or where you choose to make such communications public, we may display some information about you, including your username and any information that you have included in your profile for public display.

4. Retention, updating and removal of your personal information

4.1 Where you provide us with personal information during the course of your usage of the Site, we may retain this information for future use, including:

4.1.1 to speed up your future use of the Site;

4.1.2 for record keeping purposes, such as keeping a record of content that you submit;

4.1.3 for exercising our rights, such as publishing content that you submit in accordance with our Terms and Conditions; and/or

4.1.4 to provide on-going services.

4.2 If you choose to close your account with us we will retain the information you have provided for a period of 60 days from the point you delete your account in our database. This is to allow us to quickly reinstate your account should you change your mind. At the end of the 60 day period we will delete your information from our database and you will not be able to reinstate your account after this period, but you will be able to create a new account. When your information is deleted from our database, it will exist in our Site backups for a further 30 days at the end of which period your information will be permanently deleted. We may still retain some personal information, for example for record keeping purposes or where it is included in content that you have submitted to us which we have published on our Site or elsewhere in accordance with our Terms and Conditions.

4.3 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. Much of the personal information that we hold about you can be updated through our Site, and where this personal information changes you can update it yourself. If you are unable to do this however you can contact us using the details in paragraph 14 and, where appropriate, we will update the relevant personal information for you.

4.4 You may in certain circumstances be entitled to request the erasure of personal information that we hold on you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request. Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Site and the services associated with it to you and in some cases our acceptance of an erasure request may require your account to be closed.

5. Where we store your personal data

5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of our services, hosting the Site, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password and your username confidential. You should not share your password or username with anyone.

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Disclosure of your information

6.1 We may share your personal information with any member of our group, which means our subsidiaries, our holding company and any of its direct or indirect subsidiaries.

6.2 We may disclose your personal information to third parties such as :

6.2.1 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. For example this may be third party APIs such as our live chat service.

6.2.2 Advertisers and advertising networks that require aggregated non-identifiable data to position relevant adverts to you and others. We may make use of the personal data we collect to enable us to display an advertisement to a target audience but your identity won’t be revealed to them.

6.2.3 Analytics, browser extension stores and search engine providers that assist us in the improvement, optimisation and experience of our Site.

6.2.4 Any seller to us or buyer from us of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

6.2.5 Anyone we are under a duty to disclose or share your personal data with in order to comply with any legal obligation, our suppliers, our advisors, law enforcement agencies or others who may need access to your information. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Your rights

You have the following rights in relation to your personal information:

  • 7.1 The right to be informed about how your personal information is being used;
  • 7.2 The right to access the personal information we hold about you;
  • 7.3 The right to request the correction of inaccurate personal information we hold about you;
  • 7.4 The right to request the erasure of your personal information in certain limited circumstances;
  • 7.5 The right to restrict processing of your personal information where certain requirements are met;
  • 7.5 The right to object to the processing of your personal information;
  • 7.6 The right to request that we transfer elements of your data either to you or another service provider; and;
  • 7.7 The right to object to certain automated decision-making processes using your personal information.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us.

However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contact" section below.

If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

8. Security

8.1 The Site has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security seriously and will use our reasonable endeavours to protect the integrity of the information you provide.

8.2 If you register to use secured parts of the Site, in particular if you have an online account with us, you may be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us immediately at the address provided in paragraph 14 below. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account until your identity has been verified and the account has been satisfactorily secured.

8.3 Our Site contains links to and from the websites of our partner networks, advertisers, affiliates, third parties and also to websites that are not endorsed or selected by us. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Cookies

9.1 Certain parts of the Site use "cookies" to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer's hard-drive when you visit such websites. Cookies can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information that you have personally supplied.

9.2 We use cookies on the Site to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Site you are visiting and to recognise you when you return to the Site. Reading cookies does not give us access to other data on your computer's hard-drive and our Site will not read cookies created by other websites that you have visited.

9.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access the Site.

9.4 Please note providers of third party content may also use cookies over which we have no control.

9.5 To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

9.6 Cookies that are used on the Site are:

Owner
Purpose
Description
More information
WONDR

Performance & Security

Used to ensure that your sessions on WONDR are secure and operate in a way you would expect.

WONDR

User Experience

Used to deliver how to guides during your first time on WONDR.

Intercom

Live Chat

We use third party live chat service which requires cookies so that we can speak to you using the live chat feature.

Google

Analytical Cookies

We use Google to deliver an data analytics service to us. This helps us to track how the site is used to monitor our service.

Hotjar

Anonymised session recording

We also use Hotjar to provide fully anonymised session recording to see how users engage with our site. No personal details are revealed in using the service.

YouTube

Video Embedding

YouTube require certain tracking cookies in order for videos to be embedded and shown to you on WONDR.

10. Log files

10.1 In common with most websites, our Site logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.

10.2 We may use this information to analyse trends, administer the Site, track your movement around the Site and gather broad demographic information.

11. Issues and complaints

11.1 In the unlikely event that you have any concerns about how your personal information is being used, please contact us as described in paragraph 14. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.

11.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our user support team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.

11.3 If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns for more information.

12. Changes to this policy

12.1 Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

13. Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to help@mywondr.co or to Data Protection, Project Bear Ltd T/A WONDR, iCentrum, Innovation Birmingham Campus, Holt Street, Birmingham, West Midlands, England, B7 4BB

14. Further information

14.1 We hope that the contents of this privacy policy address any queries that you may have about the personal information we may hold about you and how we may use it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 14 above.

14.2 Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

Project Bear Ltd T/A WONDR
iCentrum, Innovation Birmingham Campus,
Holt Street,
Birmingham,
West Midlands,
England,
B7 4BB

Our VAT number is 242 6373 14.
We are registered in England and Wales as a limited company. Thank you for visiting our Site, we’re extremely grateful for your support.